Terms & Conditions
WEDDING CAKE QUOTES:
Your quote includes all detail and decoration, custom wooden/acrylic cake topper if required, delivery and set up on the day.
If you would like to hire one of our cake stands, a deposit will be added to your order total. The amount is dependent on the stand you book, more details can be provided upon request. Your deposit will be refunded in full on a satisfactory return to Kimmi's Cakes HQ in Swindon. If you require us to collect the cake stand from your venue a collection fee added onto your order. For more information on what cake stands are available to hire please see the following link:
Fresh flowers for the cake are usually added to the order with your florist to ensure they are in keeping with your floral pieces for the day. A quote for sugar flowers can be provided accordingly if required.
To secure your date a £100 booking fee is required, this includes saving your date, your consultation and samples. Your quote is valid for 1 month from the date the booking fee invoice is issued. Your date will not be secured until this payment has been received.
The £100 booking fee will be deducted from your final balance which is required 4 weeks prior to the date of your wedding.
Once your date has been secured we will get you booked in for your consultation around 3 months before your wedding date. Here we’ll chat through your cake design in more detail whilst you samples your chosen flavours.
If you would like to order some samples before booking in please use the following link to create your own custom box of mini cupcakes or cake jars. Mini cupcakes can be delivered within 10 mile of SN2 2PJ or collection from Kimmi’s Cakes HQ. Cake Jars are perfect for posting if you a little further away, they can also be delivered locally or collected. Please note, mini cupcakes cannot be posted:
Alternatively, if you would like to pop in and see us in person before securing your date you can book one of our Open Day appointments. There will be some display cakes, favour examples a selection of samples for you to try. This enables you to gauge the size of the different cake options and see some different styles. To book in for a complimentary appointment, please use the following link:
All wedding cakes require a £100 non-refundable booking fee to secure your date (£50 if the order total is £200 or less).
All celebration cakes require a £30 non-refundable booking fee to secure your order date or £100 if the order is over £200.
No booking is secured in my calendar until the booking fee has been received.
This booking fee is non-refundable and non-transferable* should you cancel your order for any reason.
Short notice orders that are placed within four weeks for wedding cakes and two weeks for celebration cakes are an exception to this and must be paid in full upon ordering.
For wedding cakes, the final balance must be cleared four weeks before collection or delivery of your wedding day.
For celebration cakes, the final balance must be cleared two weeks before collection or delivery of your cake.
If full payment is not received four/two weeks before the delivery/collection date, it is assumed that the cake has been cancelled.
The cancellation policy, therefore, applies in all cases.
If after the four/two week period you try to make a payment, I reserve the right to refuse your order in all cases with complete loss of any monies previously paid.
You can pay for your cake by an online bank transfer or by credit/debit.
BACS details will be provided to you at the time of booking as well as an invoice and link to an online payment system.
Cash is not accepted under any circumstances for wedding, general or celebration orders.
Your delivery and set up will be included within the total cost of your order unless stated otherwise at quotation.
GENERAL & CELEBRATION CAKE ORDERS:
Delivery is charged at £1 per mile from SN2 2PJ
Please note, if no one is available to receive your order at the agreed delivery time, it may be returned to the business address and you will be contacted you to arrange an alternative delivery time; for which a charge may be payable.
Wedding cakes are not permitted to be collected as they will need to be assembled in situ.
GENERAL & CELEBRATION CAKE ORDERS:
Collection for all non wedding orders must be collected between 10am-11am unless agreed otherwise. Please be aware that once the cake has left my premises, I cannot be held responsible for any damage which may occur to the cake whilst in your care. By taking the order it is deemed that you are happy with the order.
- Cakes cancelled more than 4 weeks of your delivery date for any reason, including COVID: your non-refundable booking fee will be retained. Any balances paid will be retained as a credit to use with Kimmi's Cakes. A refund will not be offered.
- Cakes cancelled less than 2 weeks of delivery date for any reason, including COVID: 100% of the amount already paid to Kimmi’s Cakes will be retained and a credit or refund will not be offered.
It is extremely unlikely that I will be able to book in sufficient orders within 4 weeks, therefore the full amount of your booking will be retained to compensate loss of earnings as a result of your cancellation.
CHANGE OF WEDDING DATE:
*If you need to move your wedding date for any reason, including COVID. I will allow the first date change to be move over free of charge. Your non-refundable booking fee and any payments made will be moved over to the new date.
Any date changes exceeding the first will incur a charge of £50 which is payable to secure the new date in my calendar. Should you not wish to pay this, it will be classed as a cancellation and the above terms will apply to your booking.
If I am not available on your new date, it will be classed as a cancellation and the above cancellation terms will apply.
GENERAL & CELEBRATION ORDERS:
- If cancelling 2 weeks or more in advance, your £30/£100 non-refundable booking fee will be retained. Any balances paid will be retained as a credit to use with Kimmi's Cakes. A refund will not be offered.
- If less than 2 weeks, 100% of any amount paid to Kimmi’s Cakes will be retained and a credit or refund will not be offered.
- If you require a change of delivery date, I will try my best to accommodate these changes but could be fully booked for your new date, in which case the above cancellation policy will apply.
All cancellations must be made in writing to email@example.com
Your order will be baked as close to your delivery/collection day as possible to ensure quality and freshness. I advise that all cakes be consumed within 48 hours from collection/delivery, other items will confirmed upon ordering. I cannot be held responsible for any items consumed after these timings.
Cakes should be stored at room temperature, but away from direct sunlight, radiators or other sources of heat. I do not recommend keeping your cake in the fridge or somewhere cold (unless advised otherwise in your order details document) as it will not only make the fondant icing sweat, but it will also dry out the cake. For fondant covered cakes, cold temperatures will also cause condensation to form on the surface of the icing, ruins colours, pipework, edible lace and any sugar flowers or moulds.
GLUTEN FREE, DAIRY FREE & VEGAN:
I offer a selection of gluten* and dairy-free sponge cakes. With regards to nut allergies, I can take orders for these, but please bear in mind that I do have nuts on the premises, therefore I cannot 100% guarantee they will not contain nut traces. *Gluten-free flour is used however products which contain gluten are used on the premises also. For this reason, I will have to ask you to agree to a disclaimer stating you are happy to go ahead on that basis. Unfortunately, I cannot cater for any other allergies at this time.
Due to the bespoke and perishable nature of my products, they are non-refundable. However, if damage does occur at the irrefutable fault of my business, a partial or full refund may be given. This will be determined on an individual basis. Proof must be provided within 24 hours either in person or by way of pictorial evidence.
If you are unhappy with your order for any reason you must get in touch within 24 hours.
Once the cake has been cut and served, this will signify your acceptance that the cake was fit for purpose and no compensation will be given.
All complaints must be made in writing to firstname.lastname@example.org