Terms & Conditions
The price stated in your quotation is valid for a period of three months. If you choose to proceed with your booking after this period the prices are subject to change as I am subject to price increases from suppliers.
All wedding cakes require a £100 booking fee to secure your booking. All celebration cakes require a £30 booking fee to secure your booking. No booking is confirmed until a booking fee has been received. This booking fee is non-refundable and non-transferable should you cancel your order for any reason. Short notice orders that are placed within four weeks for wedding cakes and three weeks for celebration cakes are an exception to this and must be paid in full upon ordering.
For wedding cakes, the final balance must be cleared four weeks before collection or delivery of your wedding cake. For celebration cakes, the final balance must be cleared three weeks before collection or delivery of your cake. If full payment is not received three/four weeks before the delivery/collection date, it is assumed that the cake has been cancelled. The cancellation policy, therefore, applies in all cases. If after the three/four week period you try to make a payment, I reserve the right to refuse your order in all cases with complete loss of any monies previously paid.
You can pay for your cake by an online bank transfer or by credit/debit. My bank details will be provided to you at the time of booking as well as an invoice and link to an online payment system.
A delivery charge of £1 per mile applies to all orders over 10 miles away from the business address; this covers a round trip there and back. Please note that, if no one is available to receive the cake at the agreed delivery time, your order will be returned to my business and I will contact you to arrange an alternative delivery time; for which a charge may be payable. For cakes which need to be constructed and set up at your venue on the day of your event, set up is free of charge for all orders over £500. A minimum set-up fee of £30 will apply to all orders under £500.
Orders are permitted to be collected however, this only applies to cakes which are 2 tiers or below. My cakes are always carefully boxed and can be collected from the business address. I would always recommend collecting your cake in a vehicle as tiered cakes can be very heavy. A signature is needed for cake collections, confirming that you have received your order in good condition and as specified. Please be aware that once the cake has left my premises, I cannot be held responsible for any damage which may occur to the cake whilst in your care. Cakes which are three tiers or more will need to be constructed by myself at your venue on the day of your event.
If, for any reason you need to re-arrange your occasion date, I will try my best to accommodate these changes but cannot guarantee to be able to do so. Subject to availability I will carry the monies paid forward to the new occasion date. Please be aware that I will only do this on one occasion. Any further postponements will be classed as a cancellation. In the event of postponement, the payment due dates remain the same as a cancellation. I highly suggest that you take out wedding insurance to cover all eventualities.
Your cake will be baked as close to your delivery/collection day as possible to ensure quality and freshness. I advise that all cakes must be consumed within 48 hours from collection/delivery. I cannot be held responsible for any cakes consumed after these timings.
Cakes should be stored at room temperature, but away from direct sunlight, radiators or other sources of heat. I do not recommend keeping your cake in the fridge or somewhere cold as it will not only make the fondant icing sweat, but it will also dry out the cake. For fondant covered cakes, cold temperatures will also cause condensation to form on the surface of the icing, ruins colours, pipework, edible lace and any sugar flowers or moulds.
I offer a selection of gluten* and dairy-free sponge cakes. With regards to nut allergies, I can take orders for these, but please bear in mind that I do have nuts on the premises, therefore I cannot 100% guarantee they will not contain nut traces. *Gluten-free flour is used however products which contain gluten are used on the premises also. For this reason, I will have to ask you to agree to a disclaimer stating you are happy to go ahead on that basis. Unfortunately, I cannot cater for any other allergies at this time.
Due to the bespoke and perishable nature of my cakes, they are non-refundable. However, if damage does occur at the irrefutable fault of my business, a partial or full refund may be given. This will be determined on an individual basis. Proof must be provided within 24 hours either in person or by way of pictorial evidence. Once the cake has been cut and served, this will signify your acceptance that the cake was fit for purpose and no compensation will be given.