Terms & Conditions
The figures provided in your quotation are valid for a period of three months. If you choose to proceed with your booking after this period the prices are subject to change as I am subject to price increases from suppliers. Please note a non-refundable booking fee is required to secure your date, your date will not be secured until payment has cleared.
All wedding cakes require a £100 non-refundable booking fee to secure your date. All celebration cakes require a £30 non-refundable booking fee to secure your order date. No booking is secured in my calendar until the booking fee has been received. This booking fee is non-refundable and non-transferable should you cancel your order for any reason. Short notice orders that are placed within four weeks for wedding cakes and three weeks for celebration cakes are an exception to this and must be paid in full upon ordering.
For wedding cakes, the final balance must be cleared four weeks before collection or delivery of your wedding day. For celebration cakes, the final balance must be cleared three weeks before collection or delivery of your cake. If full payment is not received three/four weeks before the delivery/collection date, it is assumed that the cake has been cancelled. The cancellation policy, therefore, applies in all cases. If after the three/four week period you try to make a payment, I reserve the right to refuse your order in all cases with complete loss of any monies previously paid.
You can pay for your cake by an online bank transfer or by credit/debit. My bank details will be provided to you at the time of booking as well as an invoice and link to an online payment system.
Your delivery and set up will be included within the total cost of your order unless stated otherwise at quotation. Please note for celebration orders, if no one is available to receive the cake at the agreed delivery time, your order will be returned to the business address and you will be contacted you to arrange an alternative delivery time; for which a charge may be payable.
Orders are permitted to be collected however, this only applies to cakes which are 2 tiers or below. My cakes are always carefully boxed and can be collected from the business address. I would always recommend collecting your cake in a vehicle as tiered cakes can be very heavy. Please be aware that once the cake has left my premises, I cannot be held responsible for any damage which may occur to the cake whilst in your care. Cakes which are three tiers or more will need to be constructed by myself at your venue on the day of your event.
- Cakes cancelled prior to 8 weeks of delivery date: 50% of the total cost will be retained.
- Less than 4 weeks: 100% of the total cost payable will be retained.
This is because I will be unlikely to be able to fill the spot with another customer at short notice. In addition items and work may have been purchased and carried out for your order.
CHANGE OF WEDDING DATE:
If for any reason you wish/need to rearrange the date of your wedding (COVID included), I will try my best to accommodate these changes without any additional charges provided sufficient notice is given. However if I'm fully booked on your new wedding date and cannot provide the wedding cake, it will not be possible to refund your booking fee.
GENERAL & CELEBRATION ORDERS:
- If cancelling 3 weeks or more in advance, your £30 non-refundable booking fee will be retained.
- If cancelling between 2 - 3 weeks in advance, 50% of total cost payable will be retained.
- If less than 2 weeks, 100% of total cost payable will be retained.
- If you require a change of delivery date, I will try my best to accommodate these changes but could be fully booked for your new date, in which case the above cancellation policy will apply.
All cancellations must be made in writing to email@example.com
Your order will be baked as close to your delivery/collection day as possible to ensure quality and freshness. I advise that all cakes be consumed within 48 hours from collection/delivery, other items will confirmed upon ordering. I cannot be held responsible for any items consumed after these timings.
Cakes should be stored at room temperature, but away from direct sunlight, radiators or other sources of heat. I do not recommend keeping your cake in the fridge or somewhere cold (unless advised otherwise in your order details document) as it will not only make the fondant icing sweat, but it will also dry out the cake. For fondant covered cakes, cold temperatures will also cause condensation to form on the surface of the icing, ruins colours, pipework, edible lace and any sugar flowers or moulds.
GLUTEN FREE, DAIRY FREE & VEGAN:
I offer a selection of gluten* and dairy-free sponge cakes. With regards to nut allergies, I can take orders for these, but please bear in mind that I do have nuts on the premises, therefore I cannot 100% guarantee they will not contain nut traces. *Gluten-free flour is used however products which contain gluten are used on the premises also. For this reason, I will have to ask you to agree to a disclaimer stating you are happy to go ahead on that basis. Unfortunately, I cannot cater for any other allergies at this time.
Due to the bespoke and perishable nature of my products, they are non-refundable. However, if damage does occur at the irrefutable fault of my business, a partial or full refund may be given. This will be determined on an individual basis. Proof must be provided within 24 hours either in person or by way of pictorial evidence. Once the cake has been cut and served, this will signify your acceptance that the cake was fit for purpose and no compensation will be given.