Terms & Conditions
WEDDING CAKE QUOTES:
Your quote includes all detail and decoration*, custom wooden/acrylic cake topper if required.
*Fresh flowers for the cake are usually added to the order with your florist to ensure they are in keeping with your floral pieces for the day. We meet your florist at the venue or will arrange collection of your cake flowers before and will prep and apply them to the cake at the venue once it’s been assessable. A quote for sugar flowers can be provided accordingly if required.
If you would like to hire one of our cake stands, a deposit will be added to your order total. The amount is dependent on the stand you book, more details can be provided upon request. Your deposit will be refunded in full on a satisfactory return to Kimmi's Cakes HQ in Swindon. If you require us to collect the cake stand from your venue a collection fee added onto your order. For more information on what cake stands are available to hire please see the following link:
If you’d like to cater for guests with dietary requirements, we offer vegan, dairy free and made without gluten cupcakes in batches of 6 (one flavour) which can be added to your order from £17 or 12 in 2 flavours for £30. Due to being produced in a kitchen that handles all named allergens, we cannot guarantee allergen free products.
To secure your date a £100 booking fee would be required, this includes saving your date, your consultation and samples. Your quote is valid for 1 month from the date the booking fee invoice is issued. Your date will not be secured until this payment has been received and will only be held for 7 days from the date of this message. You do not have to decide on your size, flavours or details for the cake at the time of securing, this can all be decided during your consultation.
The £100 booking fee will be deducted from your final balance which is required 4 weeks prior to the date of your wedding.
Once your date has been secured we will get you booked in for your consultation around 3 months before your wedding date. Here we’ll chat through your cake design in more detail whilst you samples your chosen flavours.
You can order a taster box online before booking to do so please use the following link to choose from either our Signature or Bespoke Taster boxes. Our Signature Taste Boxes will be dispatched the next working day (excluding Friday):
All wedding cakes require a £100 non-refundable booking fee to secure your date.
All celebration cakes require a £30/£50 non-refundable booking fee to secure your order date. The deposit amount will be confirmed at time of enquiry.
No booking is secured until the booking fee has been received.
This booking fee is non-refundable and non-transferable* should you cancel your order for any reason.
Short notice orders that are placed within four weeks for wedding cakes and three weeks for celebration cakes are an exception to this and must be paid in full upon ordering.
For wedding cakes, the final balance must be cleared four weeks before collection or delivery of your wedding day.
For celebration cakes, the final balance must be cleared three weeks before collection or delivery of your cake.
If full payment is not received four/two weeks before the delivery/collection date, it is assumed that the cake has been cancelled.
The cancellation policy, therefore, applies in all cases.
If after the four/two week period you try to make a payment, we reserve the right to refuse your order in all cases with complete loss of any monies previously paid.
You can pay for your cake by an online bank transfer or by credit/debit.
BACS details will be provided to you at the time of booking as well as an invoice and link to an online payment system.
Cash or cheque is not accepted under any circumstances for wedding, general or celebration orders.
Your delivery and setup fee will be provided at the time of quotation.
GENERAL & CELEBRATION CAKE ORDERS:
Delivery is charged at £6.99 within a 10 mile radius of SN2 2PJ and additional distance will be charged at £1/mile.
Please note, if no one is available to receive your order at the agreed delivery time, it may be returned to the business address and you will be contacted you to arrange an alternative delivery time; for which a charge may be payable.
Wedding cakes are not permitted to be collected as they will need to be assembled by us in situ.
GENERAL & CELEBRATION CAKE ORDERS:
Collection for all non wedding orders must be collected between 10am-11am unless agreed otherwise. Please be aware that once the cake has left our premises, we cannot be held responsible for any damage which may occur to the cake whilst in your care. By taking the order off the premises it is deemed that you are happy with the order, please check you're happy before leaving.
- Cakes cancelled more than 4 weeks of your delivery date for any reason, your non-refundable booking fee will be retained. Any balances paid will be retained and refund will not be offered.
- Cakes cancelled less than 2 weeks of delivery date for any reason: 100% of the amount already paid to Kimmi’s Cakes will be retained and a credit or refund will not be offered.
It is extremely unlikely that we will be able to book in sufficient orders within 4 weeks, therefore the full amount of your booking will be retained to compensate loss of earnings as a result of your cancellation.
CHANGE OF WEDDING DATE:
*If you need to move your wedding date for any reason, in, we will allow the first date change to be move over free of charge. Your non-refundable booking fee and any payments made will be moved over to the new date.
Any date changes exceeding the first will incur a charge of £50 which is payable to secure the new date in my calendar. Should you not wish to pay this, it will be classed as a cancellation and the above terms will apply to your booking.
If we're not available on your new date, it will be classed as a cancellation and the above cancellation terms will apply.
GENERAL & CELEBRATION ORDERS:
- If cancelling 2 weeks or more in advance of your delivery/collection date for any reason, your non-refundable booking fee will be retained. Any balances paid will be retained and refund will not be offered.
- If cancelling less than 2 weeks of your delivery/collection date for any reason, 100% of any amount paid to Kimmi’s Cakes will be retained and a credit or refund will not be offered.
- If you require a change of delivery date for any reason, we will try our best to accommodate these changes but could be fully booked for your new date, in which case the above cancellation policy will apply.
All cancellations must be made in writing to email@example.com
Your order will be baked as close to your delivery/collection day as possible to ensure quality and freshness. We advise that all cakes be consumed within 48 hours from collection/delivery, other items will confirmed upon ordering. We cannot be held responsible for any items consumed after these timings.
Cakes should be stored at room temperature, but away from direct sunlight, radiators or other sources of heat. We do not recommend keeping your cake in the fridge or somewhere cold (unless advised otherwise in your order details document) as it will not only make the fondant icing sweat, but it will also dry out the cake. For fondant covered cakes, cold temperatures will also cause condensation to form on the surface of the icing, ruins colours, pipework, edible lace and any sugar flowers or moulds.
GLUTEN FREE, DAIRY FREE & VEGAN:
We offer a selection of gluten* and dairy-free/vegan sponge cakes. With regards to nut allergies, we can take orders for these, but please bear in mind that we do have nuts on the premises, therefore cannot 100% guarantee they will not contain nut traces. *Gluten-free flour is used however products which contain gluten are used on the premises also. For this reason, we will have to ask you to agree to a disclaimer stating you are happy to go ahead on that basis. Unfortunately, we cannot cater for any other allergies at this time.
Due to the bespoke and perishable nature of our products, they are non-refundable. However, if damage does occur at the irrefutable fault of the business, a partial may be given. This will be determined on an individual basis. Proof must be provided within 24 hours either in person or by way of pictorial evidence.
Should the cake incur damage whilst being transported in possession of the customer, Kimmi's Cakes will not accept liability as we will not be able to determine if the cake was transported according our guidelines, nor if a third party was involved during the incident.
Should damage occur after the cake has been collected or delivered, you must contact Kimmi's Cakes immediately (07849492575). Should the damage have incurred as a result of Kimmi's Cakes, if able, we will offer to collect, rectify the issue and return to you as soon as possible on the same day unless we can resolve in situ. If not able to assist, due to location/timings we will discuss a resolution in the first instance and a partial refund may be offered.
Should damage occur as a result of the customer, please contact us and if able we will be able to look to resolve the issue - there may be an additional charge for time and resources - this will be confirmed at the time prior to any additional work being completed.
If you contact a third party to fix any damages without first contacting Kimmi's Cakes, no compensation will be offered as this removes the opportunity for us to resolve any issues in the first instant. We will not accept liability for any additional cost incurred as a result of a customer making this decision without contacting us prior.
If you are unhappy with your order for any reason you must get in touch within 24 hours of collection/delivery - after this time no compensation will be offered.
Once the cake has been cut and served, this will signify your acceptance that the cake was fit for purpose and no compensation will be given.
All complaints must be made in writing to firstname.lastname@example.org